Gladly
Gladly Powers Customer Service for Shopify's Biggest Brands! Automate support, drive sales, and streamline service all in one tool.
About Gladly
With powerful AI and a people-first approach, Gladly empowers modern customer service teams to create meaningful experiences, boost productivity, and drive irrational loyalty.
Gladly is the only AI-powered Customer Service Platform built around people, not tickets. Our innovative approach uses the customer as the core record, unifying all interactions across channels into one continuous conversation. By bringing together both agent-led and AI-driven communications, Gladly helps support teams of all sizes deliver more personal experiences while boosting efficiency. Trusted by over 300 leading brands including Nordstrom, Warby Parker, and Crate & Barrel, Gladly is creating irrational loyalty through human-centered customer service.
Gladly users experience:
- 10% average increase in contact-center-generated revenue
- 20% average increase in agent efficiency
- 20% average increase in agent capacity
Now instead of piecing together a bunch of tickets, all an agent has to do to see a customer's history with them is scroll up.
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Use cases
- 87% resolution rate
With Gladly’s complete AI-powered offering, Allbirds automated customer interactions and increased agent productivity, driving down average handle time by 41% across support channels.
- 20% purchase rate after agent contact
Rothy’s leveraged Gladly’s AI to free up agents for personalized style recommendations, resulting in 20% of customers making a purchase after connecting.
- 90% decrease in time to first response
Bombas used Gladly’s AI and people-centered platform to combat friction across their customer experience and drive long-term loyalty while maintaining a 99% CSAT.
- 100% automated conversations
Peak Design saved big by switching from a legacy system to Gladly, eliminating ticket volume and automating 100% of order tracking, return, and warranty inquiries — all at a 98% CSAT.