Rep is an AI-powered "concierge" for eCommerce stores. It converts more traffic, sells more stuff, and provides customer support & order management.

Rep is your in-store concierge powered by two AIs (including GPT-4). One AI's job is to convert more browsers into buyers. The second AI, powered by ChatGPT, offers a more personalized and on-brand shopping experience.

What Rep does for you:

  1. Approaches disengaged site visitors and turns them into buyers
  2. AI-powered product finder (works faster than a quiz)
  3. Upsell through recommendations and special offers
  4. Collect emails and SMS for your newsletter or list
  5. Provides post-purchase support and order management — all in chat

Current results as of November 2023:

  • Average conversions uplift: 15%
  • Average overall sales: 7-10%
  • Cuts support tickets in half and up to 94%

"Rep AI strategically approaches customers when they need it most and helps them find exactly what they want. They helped us increase our conversion rate, boosted sales and we still enjoy a 20X ROI! Their AI-powered bot can show our customers around the site, suggest products, collect leads, answer questions, provide special offers, track orders."

Emeric Harney
Marketing Director at Harney & Sons Fine Teas

eCommerce Fastlane and Rep

Rep offers all fastlaners 15% off on all subscription plans. Just click on "Unlock sales"

Use Cases

Detect disengaged customers

Our AI automatically detects when customers are about to abandon your website and jumps in to offer real-time assistance. 1. Identify drop-offs seconds before they happen and act on them 2. Detect customer hesitations and “Dead-ends” 3. Understand customer behavior patterns

Personalized Assistance

Understanding the context of where the customers are in the sales funnel, our AI offers personalized assistance. 1. Proactively approach disengaged customers with the relevant resources 2. Personalized shopping assistance in real-time 3. Make purchasing decisions a no-brainer for buy-ready customers 4. Contextual conversations that push shoppers to checkout

Convert with sales conversations

Persuade on-the-fence shoppers to convert, from recommending products to tackling last-minute friction points in the sales funnel. 1. Help customers find the right product for them 2. Soothe hesitations and tackle purchasing objections 3. Drive contextual conversations that push shoppers to checkout 4. Deliver personal experiences to keep customers coming back

Staff Your eCommerce Store 24/7

Our AI-powered Concierge works around the clock to create an in-store experience online – answer questions, deliver resources, and drive sales 24/7. 1. Deliver support at the exact moment a customer needs it 2. Easily hand off to a live human agent when necessary 3. Share valuable resources and information about orders, returns, and shipping 4. Address negative customer experiences ASAP 5. Access real customer feedback about your shop and products

Increase AOV with contextual offers

Serve personalized product recommendations and relevant, in-the-moment upsells to create a slick shopping process. 1. Create a guided shopping experience from start to finish 2. Highlight personalized deals and product recommendations 3. Reward your best customers with exclusive offers and discounts 4. Use the opportunity to upsell just before checkout

Media

Ready to connect with Rep?