Tidio
Tidio is a customer experience solution that helps you boost brand loyalty and increase your profits with customer service and sales automation.
About Tidio
Tidio helps small and medium businesses earn more with less effort. With Tidio, you can be there for your customers 24/7 and move leads down your sales funnels with automation.
Tidio is the #1 customer service solution on Shopify. Over 300k businesses use Tidio every day to talk to their customers in real time across multiple communication channels, increase user engagement with chatbots, and grow their sales with automated product recommendations based on user behavior.
Why online stores love Tidio:
- 0.35% to 0.9% in conversion rates
- 83% to 73% abandoned carts
- 3h to 1 minute response time
“We were searching for something that would give us the possibility to use automations as well as human interactions — and Tidio was the best solution for that.”
Lorenzo Colucci, Co-founder and CMO of Ad Hoc Atelier
Use cases
- Increase customer satisfaction with live chat, chatbots and ticketing
Talk to your customers in real-time with Tidio Live Chat. Manage all your Facebook Messenger, Instagram, and WhatsApp messages, as well as your emails and live chat conversations with a single solution.
- Boost your sales with automation
Discover 35+ automation templates designed to increase your profits. Use dedicated templates to reduce cart abandonment, increase average cart value, recommend products based on user activity, and more. Implement an automation template in a couple of minutes or customize it to your brand with the drag-and-drop chatbot builder. Work with an implementation specialist to create custom automation scenarios that are tailored to your business.
- Automate 4 out of 5 customer questions with Tidio AI Chatbot
Increase efficiency, reduce hiring costs, and provide faster, personalized support to your customers. Transform your static FAQ content into an automated yet natural conversational agent with Tidio AI Chatbot. AI Chatbot understands context, remembers previous conversations, and answers questions even when the customer changes the topic. AI Chatbot helps you transform your FAQs into human-like conversations so you can offer customer